Mel Kleiman, Front-line Employee Expert helps franchise systems increase their bottom line by improving their front-line.
The franchise business is like few others because it is truly only as good as the people you have working for you. Every hiring decision you make impacts the quality of your services and affects your reputation. This is why there is no more important managerial skill than the ability to recruit, select, and retain great front-line, hourly employees and their managers. Mel K
... View MoreMel Kleiman, Front-line Employee Expert helps franchise systems increase their bottom line by improving their front-line.
The franchise business is like few others because it is truly only as good as the people you have working for you. Every hiring decision you make impacts the quality of your services and affects your reputation. This is why there is no more important managerial skill than the ability to recruit, select, and retain great front-line, hourly employees and their managers. Mel Kleiman delivers proven, practical, best-practice tools, tips, and techniques franchise owners and operators can put to immediate use to build a front-line, hourly workforce that boosts profitability, increases customer satisfaction, and makes going to work more enjoyable and FUN for everyone.
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